Our accessibility approach
We aim to meet WCAG 2.2 level AA. This is a design and improvement target, not a claim of independent certification or that every part of the service is fully compliant.
Features that can help
- Screening is divided into explained sections, with saved answers and a way to return later.
- A final review lets you check information and return directly to available sections.
- You can type narrative answers or use optional voice transcription where available, then check the text before saving.
- We use labelled controls, visible keyboard focus and alternative text for meaningful images.
- Journey animations respect reduced-motion preferences where supported by your device.
- Layouts adapt to smaller screens and browser zoom.
Known limitations
PDF documents and visual summaries may not offer the same access experience as the web pages. We have not established full screen-reader compatibility or PDF/UA conformance for every issued or sample PDF. Some third-party steps, including payment and device microphone permission, are controlled by those providers or your browser.
If a visual, form or PDF prevents you from getting information you need, contact us. We will discuss a suitable alternative rather than asking you to work around the barrier alone.
Request help or report a barrier
Email info@neurofx.co.uk or call 0333 533 3303. Tell us the page or document involved, what you were trying to do, and the device, browser or assistive technology you use. Do not send passwords or sign-in links.
Tell us what format or support would help. We will explain what we can offer and whether a fix needs further work. General enquiries are normally answered within two working days.
If our response does not resolve the problem
You can use our complaints procedure to ask for the matter to be reviewed. Accessibility feedback informs our continuing improvements to the service.