ADHDassess is not an emergency service. If you or someone else is in immediate danger, call 999. For urgent mental-health support, contact NHS 111 or your local urgent mental health service, contact the Samaritans on 116 123, or text SHOUT to 85258.
Our commitment
Neuro FX Ltd is a CQC-registered provider. Safeguarding children and adults at risk is a core part of how we operate. NeuroFX maintains clinical and safeguarding responsibility, and its team works within established safeguarding procedures.
What this means during screening
Answers are not read as they are entered and are not monitored overnight, at weekends or on bank holidays. Automated prompts may help a clinician locate relevant source material when a submitted report reaches normal clinical review. A prompt is not a risk assessment and does not automatically trigger contact, referral or emergency action.
If a clinician identifies an actual serious concern while reviewing the submitted information, they will use professional judgement and NeuroFX safeguarding procedures to decide whether any proportionate action is needed. Where appropriate this can include sharing information with a relevant service or authority. We will normally seek to be open about that unless doing so could increase risk.
Children and young people
Child screening is started and completed by a parent or legal guardian. We design the process to keep the child’s welfare central, and we follow safeguarding-children procedures informed by applicable statutory safeguarding guidance.
Free screening and unpaid information
Completing free screening does not mean a clinician will review all your answers. Do not use a questionnaire answer to request urgent help. Clinical review of the Passport begins after purchase; that review is still not an emergency or continuous monitoring service.
If a concern comes to our attention through the service, it is handled under the relevant safeguarding procedures whether or not you have purchased a Passport. An unresolved concern can require information to be retained beyond the normal unpaid-screening deletion date.
Raising a concern
For a non-urgent concern about something connected to our service, contact us at info@neurofx.co.uk. This mailbox is not continuously monitored. In an emergency, contact the emergency services or your local authority safeguarding team directly.