Who provides the service
ADHDassess is provided by Neuro FX Ltd, trading as NeuroFX and ADHDassess, registered in England and Wales under company number 16159083. Our registered office is Crown House, 27 Old Gloucester Street, London, WC1N 3AX. Contact info@neurofx.co.uk or 0333 533 3303.
Free screening and the paid Passport
You can create an account and complete the structured screening without paying or providing a card. Your free completion record shows what you supplied; it is not a clinically interpreted report and does not include clinical review of all free responses.
After completion, you may choose a one-off £99 Passport. That purchase covers preparation, clinical review and release of a screening report and introduction letter in one digitally certified PDF. It includes the available information at the point of review, including informant contributions received and included in that review.
The price is shown before payment. There is no subscription or automatic renewal. You do not have to buy a Passport or purchase further services from NeuroFX.
What the Passport can and cannot do
ADHDassess is a screening and pre-assessment tool, not a diagnostic tool. It can describe symptoms, impact, history and screening thresholds, identify areas to explore and recommend whether further formal ADHD assessment is warranted. It does not determine whether a person has ADHD, give a probability of ADHD, assign a diagnosis or replace clinical judgement.
A GP, school, university, employer or other recipient decides how to use the information within their own responsibilities and evidence requirements. A Passport does not guarantee referral, funding, adjustments, diagnosis, prescribing or shared care. It is not an emergency service.
Who can use the service
Adult screening is for people aged 18 and over. Child screening is for ages 6 to 17 and must be started and completed by a parent or legal guardian with appropriate authority. Involve the child in an age-appropriate way and provide accurate information about your relationship and their circumstances.
You are responsible for keeping sign-in links private and only inviting an informant who is appropriate to contact. Informants should provide their own account. Do not use the service to submit another person's information without authority.
Informants and missing information
Contributions from someone who knows you or from a child's school can add important depth. They are optional. You can wait for outstanding contributions before purchasing, and you are notified when a contribution arrives.
If you proceed without a contribution, the Passport will reflect the evidence available and its limitations. Information arriving after approval does not silently change an issued Passport. Contact us if you believe a correction or further review is needed.
Payment and delivery
Payment is taken through Stripe when you choose to purchase. Payment methods, including instalments where offered, depend on eligibility and provider terms. The full price and payment schedule are shown before confirmation. Report preparation begins after payment is confirmed.
We aim to release your clinically reviewed Passport within five working days of payment, excluding weekends and bank holidays. Your account shows an expected date. If we need clarification or cannot meet that date, we will contact you. You receive a service notification when the Passport is available through your account.
Keep a downloaded copy if you want to retain the document independently of account access. The £99 purchase does not include lifetime online storage, future updates, retesting, diagnostic assessment or medication services.
Cancelling a purchase
You can request a refund before opening or downloading your paid Passport. Once you have opened or downloaded it, we do not offer change-of-mind refunds. Your statutory rights, including remedies if the service or document is faulty, are unaffected.
Use Purchases and refunds in your dashboard, or email us with your name, account email and order reference, if available. You do not need to give a reason or use a special form. If a refund is due following cancellation, we return it to the original payment method within 14 days of receiving your cancellation notice.
Eligible online purchases normally have a 14-day cancellation period. Before payment we ask for your express agreement to start preparation and clinical review during that period and to supply your digital Passport. We explain that your cancellation right ends when the service has been fully performed and you open or download the Passport. A copy of your agreement is included in your purchase confirmation email. Completing the free screening does not remove cancellation rights for a later purchase.
Nothing in this policy affects your statutory rights. If the service is not provided with reasonable care and skill, your statutory remedies still apply. If you could not open or download the document successfully, tell us so we can review the access record.
Your £50 NeuroFX benefit
A paid Passport includes one £50 code towards an eligible NeuroFX service. The customer-facing code expires after 90 days and can be redeemed once. It must be applied at the relevant checkout and is not redeemable for cash.
When you request a refund, your unused £50 NeuroFX code is cancelled, whether the request is for a full or partial refund. If you have already used the code, we review that separately. We do not make an automatic additional charge.
We donate £5 from each paid Passport to ADHD UK. This is included in the purchase price, not a separate payment from you to the charity.
Your information and our responsibilities
The usefulness of the Passport depends on accurate, honest answers and the evidence available. We provide the service with reasonable care and skill. Our clinical review does not independently verify every statement made by you or an informant.
Our privacy policy explains how we use information and how long we retain it. Unpaid screening answers are normally removed after the stated 90-day retention period, with factual reminders before deletion. Necessary safeguarding, legal or payment-related holds may delay removal.
You may keep and share your issued Passport for your own care, support or personal records. Do not alter it and present the altered version as an original issued document. Revisions must remain identifiable.
Problems, complaints and liability
Contact us if a document contains an error, you cannot access the service or something has gone wrong. Our complaints procedure explains the response you can expect.
We do not guarantee decisions made independently by third parties, but this does not exclude responsibility for our own failure to provide the service with reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence.
Changes and applicable law
The terms and price presented when you purchase apply to that purchase. Future service changes or new optional products do not create a new charge without your agreement. We will not apply a later wording change to remove rights you already have.
These terms are governed by the law of England and Wales, without removing mandatory consumer protections or court rights that apply where you live in the UK.